We help telehealth companies create exceptional patient experiences.

We partner with telehealth teams to design the surfaces, systems, and journeys that turn complex care into experiences patients trust and return to.

Our expertise

We developed our approach through years of working in telehealth, helping companies go from 0 to 1, and beyond.

Our services

Product Design

The surfaces your patients actually live in: onboarding, intake, video visits, lab results, renewals, and messaging. We design and ship the patient-facing product with the rigor of an in-house team and the speed of an outside partner.

Ways we can help

  • Mobile app strategy
  • UI/UX design
  • Patient experience flows
  • Design systems
  • Web product design
  • Cross-device experience

We work alongside in-house product teams when there is one, and stand the team up when there is not.

Compliance Advisory

Most telehealth companies hit a wall at predictable inflection points: moving from cash-pay to insurance, expanding into new states, or adding a new clinical category. We help you design the workflows, documentation, and patient-facing experiences that satisfy legal, medical, and payer requirements without slowing your roadmap.

Common inflection points

  • Cash-pay to insurance
  • Multi-state expansion
  • New clinical categories
  • Provider network changes
  • Audit & payer readiness
  • Documentation & SOPs

We sit between product, legal, and clinical so the trade-offs get made by the people closest to the decision.

AI Strategy

AI is changing what telehealth providers and patients expect from their experience. We help you decide where AI creates real leverage and where it does not, then design it into the product as an assistive layer that augments clinical judgment rather than replacing it.

Ways we can help

  • Provider-assist tools
  • Patient-facing intelligence
  • Clinical documentation
  • Triage and intake
  • Follow-up automation
  • Knowledge surfacing

We design AI into the product where it actually helps, and leave it out where it does not.

Let’s talk about your patient experience.